Our Strategy.

Our Strategy sets out our aspirations for building connected communities where everyone can live well.

And it will guide us over the next few years, so we keep our eyes firmly fixed on this vision.

We are Hedyn.

The merger of Melin and Newport City Homes brings together two strong organisations, to create Hedyn.

We now own and manage over 15,000 properties in south-east Wales, and we’re committed to accelerating and increasing our influence throughout the region.

Hedyn gives us the potential to deliver even more. But we know that merger alone is not enough. To create transformational change, we need to make it happen through action, through ambition, through people and plans.

Our increased financial strength, improved efficiency, and greater organisational resilience increases the opportunities available to us. Through leveraging our scale, we can achieve more and have a positive impact on our customers, communities and colleagues.

We’re ready to embrace innovation. We’re going to challenge conventions, to meet the evolving needs of our customers. We’ll invest not only in homes, but we’ll support the well-being and resilience of our residents, both now and for future generations. In doing so, we’ll deliver meaningful impact and exceptional value to those we serve.

We want to create a future where safe, sustainable and affordable housing is a reality for all. We want our communities to thrive. We want to empower our colleagues to be the difference.

How will we do it?

By adopting ‘the Hedyn Way’.

Our organisational principles are:

• Place-based services that provide value for money for our customers and residents by designing and delivering services around their needs, with digital service choices.
• Value colleague well-being, providing a great place to work, where colleagues are supported to learn and empowered to deliver effective, customer- focused services.
• Manage our business and services in an environmentally sustainable and inclusive way.
• Always consider opportunities for growth and improvement and actively seek partnerships and collaborative approaches to maximise and communicate our impact.
• Effectively manage risk, ensuring value for money, and enhancing business resilience and financial capacity.
• Have uncompromising adherence to the highest standards of safety and legal compliance.

This strategy is our commitment to make all this happen.